| dc.description.abstract | The Department of Post, also known as India Post, is one of the most important organizations
under the Ministry of Communications and Technology of Government of India. Gramin Dak
Sevaks are vital and inevitable part of India’s postal system, serving as rural postal service
providers. An organization’s workers can be managed comprehensively and strategically with
the help of human resource management. The three key concepts in human resource
management are job stress, job satisfaction, and organisational commitment. These three
interrelated concepts form the basis of how employees behave in the workplace. Effective stress
management at work can improve job satisfaction, which in turn, can increase organisational
commitment and have a favorable impact on both employers and employees.
Main objectives of the study is to find the factors that contribute to job stress, job satisfaction
and organisational commitment, to assess the role of personal profile and job profile among
these variables, and the inter relationships among these variables. The present study is both
descriptive and analytical in nature based on survey method. Both secondary and primary data
were collected and used for the purpose of the investigation. Population of the study consists of
Gramin Dak Sevak Branch Postmaster and Assistant Branch Postmaster working in the branch
post offices in the Kerala Postal Circle. The sample size of the study was 469 Gramin Dak
Sevaks from Kerala Postal Cirle. The data have been collected with the help of a structured
questionnaire. The data collected were analyzed by statistical tools like mean, standard
deviation, t-test, ANOVA, Tukey’s HSD post-hoc test for multiple comparisons, Exploratory
Factor Analysis, Confirmatory Factor Analysis and Structural Equation Modeling.
The study found that the relationship between job stress and job satisfaction is negative and
significant, meaning that the more stressed out Gramin Dak Sevaks are, the less satisfied they
are with their jobs.The relationship between job stress and organisational commitment is
mediated by job satisfaction, which implies that if job stress is mediated by job satisfaction, it
will have a major effect on organisational commitment. The impact of emotional stress on
organisational commitment is moderated by job position, and assistant branch post masters are
more emotionally stressed than branch post masters because of their position in the organization.
To improve their quality of life and maintain the efficacy of postal services in rural areas, it is
imperative to address the high levels of job stress experienced by GDS. The results of this study
highlight the necessity for postal authorities to take prompt action. Enhancing rural working
conditions, professional development possibilities, improved compensation, and task
management are important areas for improvement. It is possible for the organization to
strengthen organizational commitment among GDS employees by putting strategic interventions
in place to lessen job stress and increase job satisfaction | en_US |
