Job stress, job satisfaction and organisational commitment a study among gramin dak sevaks in Kerala postal circle

Abstract

The Department of Post, also known as India Post, is one of the most important organizations under the Ministry of Communications and Technology of Government of India. Gramin Dak Sevaks are vital and inevitable part of India’s postal system, serving as rural postal service providers. An organization’s workers can be managed comprehensively and strategically with the help of human resource management. The three key concepts in human resource management are job stress, job satisfaction, and organisational commitment. These three interrelated concepts form the basis of how employees behave in the workplace. Effective stress management at work can improve job satisfaction, which in turn, can increase organisational commitment and have a favorable impact on both employers and employees. Main objectives of the study is to find the factors that contribute to job stress, job satisfaction and organisational commitment, to assess the role of personal profile and job profile among these variables, and the inter relationships among these variables. The present study is both descriptive and analytical in nature based on survey method. Both secondary and primary data were collected and used for the purpose of the investigation. Population of the study consists of Gramin Dak Sevak Branch Postmaster and Assistant Branch Postmaster working in the branch post offices in the Kerala Postal Circle. The sample size of the study was 469 Gramin Dak Sevaks from Kerala Postal Cirle. The data have been collected with the help of a structured questionnaire. The data collected were analyzed by statistical tools like mean, standard deviation, t-test, ANOVA, Tukey’s HSD post-hoc test for multiple comparisons, Exploratory Factor Analysis, Confirmatory Factor Analysis and Structural Equation Modeling. The study found that the relationship between job stress and job satisfaction is negative and significant, meaning that the more stressed out Gramin Dak Sevaks are, the less satisfied they are with their jobs.The relationship between job stress and organisational commitment is mediated by job satisfaction, which implies that if job stress is mediated by job satisfaction, it will have a major effect on organisational commitment. The impact of emotional stress on organisational commitment is moderated by job position, and assistant branch post masters are more emotionally stressed than branch post masters because of their position in the organization. To improve their quality of life and maintain the efficacy of postal services in rural areas, it is imperative to address the high levels of job stress experienced by GDS. The results of this study highlight the necessity for postal authorities to take prompt action. Enhancing rural working conditions, professional development possibilities, improved compensation, and task management are important areas for improvement. It is possible for the organization to strengthen organizational commitment among GDS employees by putting strategic interventions in place to lessen job stress and increase job satisfaction